In this article, you’ll learn the steps to follow when the Traveller returns your motorhome. A smooth return process helps ensure everything is in order and sets the stage for a positive experience for both parties.
- A warm welcome
The holiday has come to an end, and the Traveller has likely had a long journey back. Take a moment to welcome them and ask about their trip. This is a great opportunity to hear their experiences and gather any feedback about your motorhome.
- Inspect your motorhome
Walk around the outside
- Take a full walk around the motorhome together with the Traveller.
- Check for any new scratches, dents, or other damages.
- Take clear photos from all angles, just like during the handover.
- Inspect key areas such as the windshield, tires, and exterior panels.
Check the interior
- Step inside and do a thorough check of all areas.
- Take pictures of key spaces such as the sleeping area, kitchen, and bathroom.
- Test appliances and systems, including:
- Water and waste tank levels
- Gas bottle levels
- Fridge, oven, and heating system
- Electrical outlets and lights
Cleanliness check
- Check if the motorhome is returned in the same clean condition as when it was handed over.
- If additional cleaning is needed, discuss any additional costs with the Traveller.
- Fill in and sign the GoForm
The GoForm is essential for completing the return process. Make sure to:
- Record the fuel level and miles driven.
- Note any new damages or issues.
- List any additional costs, such as excess mileage or cleaning fees.
- Ensure both you and the Traveller sign the form; this is required for Goboony to assist with any disputes or damages.
Tip: If the Traveller is unsure about any additional costs, take a moment to explain them and ensure transparency.
- Ask for a review
If the Traveller had a great experience, kindly ask them to leave a positive review. Reviews help future Travellers choose your motorhome and build your reputation on Goboony.
- Final check before farewell
- Confirm that all keys, documents, and accessories have been returned.
- Answer any last questions the Traveller might have.
- Wish them a safe journey home and thank them for choosing your motorhome!