In this article, you’ll learn how to handle situations when a Traveller is late for drop-off, how to set clear expectations in advance, and what steps to take to ensure a smooth return process.
- Set Clear Expectations in Advance
To avoid any confusion or disputes, it’s important to establish clear return terms in your house rules. Make sure the Traveller is aware of the agreed return time and any fees that may apply if they are late.
- Flexibility for Unforeseen Delays
Sometimes, unexpected situations arise, and a Traveller may return the vehicle later than planned. While flexibility is appreciated, clear guidelines help ensure a smooth handover process for both parties.
- Charging a Late Return Fee
To encourage timely returns, you can set a late return fee. You can add this fee as an additional charge in the booking to ensure transparency.
- Important Steps to Take
- Record Additional Fees on the GoForm: Upon return, note any additional costs, including late fees, on the GoForm. This ensures clear documentation and avoids disputes.
- Contact Goboony immediately: If the Traveller is significantly late, inform Goboony as soon as possible. We can help extend the booking and ensure your motorhome remains insured.