We ask that all communication takes place on the booking dashboard and to ensure safety and privacy, you should complete your booking before a viewing takes place. We do not share contact details until a booking has been confirmed.
Once a booking has been confirmed both parties can view each other's phone numbers and emails for easy communication. We advise you to communicate as much as possible via the Goboony messaging system. This way your communication is secure and any agreements regarding a booking are clearly documented.
It's important that bookings and payments are always made directly through the Goboony platform. This allows us to protect you as part of the many safeguards we have in place.
If you have a confirmed booking but are unable to locate a phone number you can find it by doing the following:
- Make sure you are logged in.
- Click at the top on Bookings (on PC) or on Menu (on smartphone/tablet) and then on bookings.
- Click on the booking with the Traveller you wish to contact.
- On the right side of your screen (on PC) or further down (on smartphone/tablet), you will find the contact details of the Traveller.