If you receive a fine from a Traveller and the booking has already been finalised and the deposit released, we ask that you pay the fine within the stipulated period to avoid any additional charges.
Once you have paid the fine, you can contact the Traveller directly to settle the matter between yourselves. If the Traveller does not respond or refuses to pay, please contact our Support Team.
We ask that you provide proof that you have informed the Traveller of the fine and given them approximately 10 days to respond. If you can provide this proof, we will assist you further in resolving the matter.
Please note that Goboony will not cover any extra fees associated with the fine.