In this article, you’ll learn what steps to take if you receive a fine related to a Traveller’s booking after the security deposit has already been released. We’ll guide you through the process of paying the fine, contacting the Traveller for reimbursement, and what to do if they don’t respond or refuse to pay.
1. Pay the Fine
To prevent additional costs or fines, we recommend that you pay the fine within the given deadline.
2. Contact the Traveller Directly
Once the fine is paid, reach out to the Traveller to request reimbursement. In most cases, Travellers are willing to settle the matter amicably.
3. What If the Traveller Does Not Respond or Refuses to Pay?
If the Traveller does not reply within approximately 10 days or refuses to pay:
- Provide proof that you informed the Traveller of the fine and allowed them sufficient time to respond.
- Contact our Support Team for further assistance.
4. Important Notes
- Goboony does not cover any additional fees related to fines.
- It is your responsibility to follow up with the Traveller and provide clear documentation of your communication.