In this article, we’ll guide you through common issues with the Online Goform and how to fix them quickly.
In case the online form cannot be completed, you can always use the paper GoForm as a backup. This ensures you can still proceed with the handover process, even if there are technical issues. The paper version is available for download on the owner’s dashboard.
Check Your Internet Connection
The Goform requires a stable internet connection to function properly. If you're having trouble accessing it:
- Switch between Wi-Fi and mobile data to improve your connection.
- Move to a location with a better signal if you're in a low-coverage area.
- Refresh the page or reopen the app/browser to reset the connection.
- Try opening the Goform on a different device if the issue persists.
Fixing a Frozen App or Page
If the app or page becomes stuck or unresponsive:
- Force close the app and open it again.
- Log out of your Goboony account, then log back in.
- Try using a different browser (e.g., Safari, Chrome, Firefox) if you're on the website.
Mistakes on the GoForm
Once the form is submitted, it cannot be edited. If you've made an error or missed something:
- Take photos or make notes of any details that were skipped or filled out incorrectly.
- Reach out to our support team for help
Handling Disagreements about the Vehicle Condition
In case of disagreements regarding the vehicle’s condition:
- Document the situation by adding comments and uploading clear photos of the vehicle.
- Submit the Goform with the details you’ve noted.
- Our team can assist in resolving any disputes based on the information provided.