Finding a motorhome
- Can I take my dog with me on a camping trip?
- Do you have wheelchair accessible motorhomes?
- How can I contact Goboony?
- Can I ask the Advertiser a question without sending a booking request?
- Do I have to pay for my booking request?
- How are the hire rates determined?
Managing my account
Managing my booking
- How can I change the dates of an accepted booking?
- How do I change or add the details of the driver?
- I do not have the correct driving licence for the vehicle I have hired, now what?
- How can I make changes to a booking request?
- What should I do if I need to communicate with the Advertiser?
- What do the different booking stages mean?
Payments & verification
- What are the payment instalments for Goboony bookings?
- How can I verify my details on Goboony and why is it important?
- How does Goboony handle money transactions and ensure their safety?
- How can I pay after my booking has been accepted?
- How long do I have to make the first payment?
- Can I change the payment schedule?
Insurance information
- What insurances apply to my booking?
- How does the insurance coverage work with the Excess Reduction?
- How can I make a claim on the RentalCover Excess Cover?
- Does Goboony provide hire insurance for Travellers?
- How does the RentalCover Excess Cover work?
- How can I manage my RentalCover policy?
Travelling abroad
Trip preparation & handover
- What is the Goform and why is it so important?
- Where can I find all the documents and information for my booking?
- How can I upload my GoForm?
- I can't get hold of the Advertiser, what should I do?
- What is the security deposit and what is it used for?
- What does Goboony arrange with regard to my trip?