We understand that circumstances can change and we strive to provide flexibility for Travellers. We want to ensure that the booking process is convenient and hassle-free for all users on our platform. If you need to cancel a booking request, follow these simple steps:
1. Navigate to the 'Travel' section on the Goboony dashboard.
2. Click on the booking request you'd like to cancel.
3. Scroll down to the booking costs box and look for the 'Cancel Request' option.
You will not incur any cancellation fees if you wish to cancel a booking request. The cancellation policy only applies to bookings that have been confirmed.