In this article, you’ll learn what steps to take if you haven’t received your payout, including completing your account verification, verifying your bank details, understanding payout timing, and checking your bank statement.
If you haven’t received your payout, don’t worry—there are a few steps you can follow to resolve the issue quickly.
1. Complete the verification process
Ensure your account verification is complete:
- Provide a valid passport or ID.
- If you’re hiring out as a business account, additional documents are required, such as:
- A Chamber of Commerce registration
- Articles of association
- A UBO (Ultimate Beneficial Owner) statement
2. Verify your bank account details
Make sure your bank account number has been entered correctly:
- Log in to your Goboony account.
- Go to Account > Bank details to review or update your information.
4. Understand payout timing
Goboony instructs Stripe, our payment provider, to process payouts 24 hours after the key handover. Keep in mind:
- Stripe processes payments only on weekdays.
- Depending on your bank, funds may take 1–3 working days to arrive in your account.
5. Check your bank statement
Look for payments from Stripe in your bank statement. Payments are listed with the description “Goboony” and the booking number.