The table below provides an overview of the expected compensation as a percentage of the Advertiser’s rental fee, depending on the severity of the incident (e.g. minor or major amenity becomes unavailable).
| Incident level |
Percentage of Advertiser earnings per impacted day |
|
Minor: An amenity becomes unavailable at the start or during a booking (e.g. TV, awning, air conditioning) impacting the overall enjoyment |
5-15% |
|
Major: One or multiple amenities/facilities become unavailable at the start or during a booking (e.g. electricity, hot water, cooking) significantly impacting the overall enjoyment |
15-30% |
How do I navigate the dispute procedure step by step?
If no agreement for compensation can be reached during the dispute procedure, the Goboony Support Team will review the stated accounts and accompanying evidence provided by both parties and decide how to resolve the dispute. This decision is final. If either party is in disagreement, they must seek resolution through the appropriate channels.