In this article, you’ll learn how Goboony’s cancellation policy works for your hires, the differences between cancellation by the Traveller and the Owner, and what steps to take if you need to cancel a booking.
With Goboony, you’re in control of your cancellation policy. When you set up your advert, you can choose between a Moderate or Flexible cancellation policy. These rules determine how payments are handled if someone cancels and ensure everything is clear and fair.
There are two types of cancellations:
Cancellation by the Traveller ⌄
If a Traveller cancels a confirmed booking, your chosen rules will apply. They will be responsible for any cancellation fees, and the money from these fees will go to you. The rules in your advert are final and cannot be changed after a cancellation.
More information on this page: What if a Traveller cancels a booking?
Cancellation by the Owner ⌄
If you need to cancel, cancellation fees depend on the reason:
- Force Majeure (unavoidable situations): If something beyond your control happens, like a vehicle issue or personal emergency, no fees will apply.
- Non-Force Majeure (avoidable situations): If the cancellation could have been prevented, such as a double booking, fees will apply.
More information on this page: What happens if I cancel a booking?
If your vehicle has a problem before a booking, let Goboony and the Traveller know right away. Early communication helps us find solutions and gives the Traveller time to adjust their plans.
Important: The cancellation has to be done through the platform (see process on this page: How can I cancel a booking?) as soon as you know that the booking cannot be honoured. No cancellation can be handled by email.