In this article, you’ll find out how much compensation a Traveller can request if an amenity or facility in your vehicle isn’t working properly. The amount depends on how much it affects their trip.
If something in your vehicle doesn’t work as expected during the trip, the Traveller may be entitled to a partial refund. The amount depends on how serious the issue is and how it affects their trip.
| Incident level | Percentage of Advertiser earnings per impacted day |
| Minor: An amenity becomes unavailable at the start or during a booking (e.g. TV, awning, air conditioning) impacting the overall enjoyment | 5-15% |
| Major: One or multiple amenities/facilities become unavailable at the start or during a booking (e.g. electricity, hot water, cooking) significantly impacting the overall enjoyment | 15-30% |
Keep in mind: This is a guideline. The actual compensation may vary depending on the situation and the evidence provided.
What if we can’t agree?
If you and the Traveller can’t agree on a fair solution, the case may move into our dispute procedure. Here’s what happens:
How do I navigate the dispute procedure step by step?
The Goboony Support Team will carefully review the details and any evidence shared by both sides. Based on that, we’ll make a decision on how to resolve the situation.
This decision is final and binding. If one of the parties still disagrees, the next step would be to explore external options like legal advice or independent mediation.