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Finding a motorhome
- Can I take my dog with me on a camping trip?
- What do I need to consider when travelling abroad?
- Do you have wheelchair accessible motorhomes?
- How can I check the availability of a motorhome?
- How can I use filters?
- What are the steps to make a booking request?
Request
- I can't get hold of the Advertiser, what should I do?
- Can I ask the Advertiser a question without sending a booking request?
- Do I have to pay for my booking request?
- How can I make changes to a booking request?
- How are the hire rates determined?
- I have sent a booking request, now what?
Bookings
- What is the Goform and why is it so important?
- Where can I find all the documents and information for my booking?
- How can I change the dates of an accepted booking?
- How do I change or add the details of the driver?
- What steps should I take if I encounter an issue with an unfit vehicle?
- How can I upload my GoForm?
Insurance
- What insurances apply to my booking?
- Does Goboony provide hire insurance for Travellers?
- How does the RentalCover Excess Cover work?
- How can I manage my RentalCover policy?
- I cannot get insurance for the vehicle, what now?
- The Advertiser is asking for documents for the insurance, is this ok?
Payments
Security
Damages & Security Deposit
Managing Disputes
Cancellation
- How do I cancel a confirmed booking?
- How do I cancel an accepted booking request?
- How do I cancel a booking request?
- I do not have the correct driving licence for the vehicle I have hired, now what?
- What happens if the Advertiser cancels my confirmed booking?
- Why is my booking request showing as 'declined'?
General Topics
- I had a great holiday! How do I tell others?
- Can I use a discount code on a confirmed booking?
- Can I buy a Goboony gift card?
- Can I use a Goboony Gift Card on a confirmed booking?
- Referral Programme Rewards
- What do I need to prepare to travel to Europe (VE103 form)?