Creating and editing an account

• How do I make an account?
• Why do I need to make an account?
• Which details are required and why?
• How old do I need to be to make an account?
• How do I edit my profile?
• Why would I connect my account to Facebook or Google?

See all 7 articles

Secure payments

• How do you guarantee the safety of my payment?
• Where does my money go when I pay?
• How do I know that I can trust the Advertisers?

Verifications

• How do I verify my details?
• Why should I verify my data?

Communication

• I can't find the advertiser's phone number
• Why did I not receive an email?
• What is the difference between a message and a request?
• I cannot get hold of the advertiser, what do I do?

Viewing a motorhome

• Can I go and look at a vehicle before I confirm a booking?
• How do I meet with an Advertiser?

Cancelling/ Withdrawing

• How can I cancel my request?
• Does it cost to cancel a request?

Asking the Advertiser a question

• Can I call the Advertiser with my questions?
• Can I ask the Advertiser a question without sending a booking request?

Finding a motorhome

• What sort of license do I need to drive the motorhome?
• What are the steps to booking?
• How do I know if a motorhome is available?
• How can I find a vehicle within a certain radius?
• I want to travel with a motorhome of a specific brand. Can I search for that?
• Do the dates have to be filled in to place a rental request?

See all 17 articles

Cancellation/Rejected Request

• Why is my booking request showing as 'cancelled'?
• Why is my booking request showing as 'declined'?
• What are the consequences of cancelling a booking request?
• The advertiser has not responded

I have made a request

• I have sent a request, now what?
• How does an Advertiser know I have sent a request?
• What are the consequences of sending a booking request?
• How are the rental rates determined?
• Do I have to pay a deposit in advance?
• Do I have to pay for my booking request?

See all 8 articles

Making changes

• I want to make changes to my accepted booking

Payment

• How long do I have to make the first down payment?
• Can I make the payment at a later time?
• How do I have to pay?
• I am unable to pay, what do I do?

Cancelling

• How can I cancel my booking?
• What happens if the Advertiser cancels my confirmed booking?
• Can I have a refund if I cancel a confirmed booking?
• I do not have the correct driving licence for the vehicle I have hired

Goform/Picking up the motorhome

• What information do I need in case of issues on the road?
• What should I consider when picking up the motorhome?
• What is a GoForm?
• What happens if the GoForm has not been filled in correctly?
• Where can I find the Goform, Rental Agreement and Terms and Conditions?
• Can I leave my car at the pick-up point?

See all 9 articles

Editing a booking

• Can I change the collection and return time?
• How can I change the dates of a confirmed booking?
• How do I change the details of the driver?
• Can I change the payment schedule?

I have a confirmed booking

• Where can I find an overview of my booking?
• When is my booking confirmed?
• Where can I find the insurance conditions?
• What information will I need to provide for a confirmed booking?

Rental Cover Excess Reduction

• What am I covered for?
• Where can I find my protection documents and policy details?
• How do I purchase Excess Cover?
• Who is behind Goboony’s protection package?
• What is the Excess Reduction Insurance provided by Rental Cover?
• Is Rental Cover a hire insurance?

See all 7 articles

Insurance

• Do you provide insurance for Travellers?
• The Advertiser is asking for documents as part of the insurance, is this ok?
• I cannot get insurance for the vehicle

XCover Travel Cancellation

• How do I make a change, cancel or get a refund for my XCover Protection?
• How do I make a claim?
• Can I get my protection back after cancelling it?
• Where can I find my protection documents and policy details?
• What am I not covered for?
• What am I covered for?

See all 9 articles

Security deposit

• When do I pay the security deposit?
• What does the security deposit cover?
• Is it ok to pay the Advertiser the security deposit?
• When do I get my security deposit back?

Fines

• Is the fine settled via Goboony?

Damages

• Who should I inform first in case of a damage?
• I have caused a damage, what do I do?

Contact

• Who can I reach if there is a problem?

Breakdown

• What information do I need for breakdown?
• The vehicle has broken down and I cannot complete my trip, will I get my money back?

Safety

• How do I guarantee my roadside safety?
• What do I have to take into account when driving a motorhome?
• How do I prevent breakdowns on the road?

Editing your booking

• How can I extend my booking?

Late Return

• What happens if I am late?

Checks when returning the motorhome

• What if the Advertiser is not home?
• What do I need to fill in on the Goform?
• What happens if I do not fill in the Goform?
• What should I keep in mind when preparing the motorhome for return?

Finalising the Booking

• How do I finalise the booking?
• When will I get my security deposit back?

Reviews

• I had a very nice holiday! How do I tell others?
• I was very satisfied with the rented camper. How do I tell other Travellers?

Damages

• Can the Advertiser hold my deposit?
• The damage costs more than the security deposit
• The Advertiser is claiming costs and I have Excess Reduction Insurance
• I don't agree with the additional costs, now what?

Contact

• How do I get in contact with Goboony?

I was referred to Goboony: Frequently Asked Questions

• When will I get my travel credit?
• Is there a minimum booking value in order to be able to use my travel credit?
• Can I save up my travel credit for a later booking?

Earning back your booking costs: Frequently Asked Questions

• What can I earn by inviting my friends?
• When will I receive my reward?
• Can I use the voucher on a current booking?
• Can I save up my travel credit for a later booking?
• Can I use my referral link to invite motorhome owners?
• What do my friends get when I invite them?

See all 7 articles

What do I need to prepare for travelling to Europe?

• What is a VE103 form?

Camptoo

• Did Goboony take over Camptoo?