Creating and editing your account
- Why do I need to create an account?
- How do I create an account/ profile?
- What is the difference between a personal and business account?
- What information is needed and why?
- How do I edit my profile?
- How do I change my profile photo?
Advantages of a Sharing Platform
- Do you have recommendations on where I can park and store my vehicle when it's not in use?
- How do I know for sure that my camper will return in good condition?
- Can I also rent my motorhome through Goboony if I already rent it through a company?
- I know more people with a camper. Can I easily introduce them to Goboony?
Security of personal information
- What are the verifications and why should I verify my details?
- How do I verify my details?
- Why do I have to upload my ID?
- What documents do I have to upload if I am a business?
- What documents do I have to upload if I am a sole trader?
- I am having trouble verifying my email address, what should I do?
Managing third-party funds (PSD2 Compliance)
Making a Listing
- How do I create an advertisement for my motorhome?
- How do I rent my camper through Goboony?
- My photos are cropped out why is this?
- How much rent can I request per day for my motorhome?
- How do I customise pricing on my listing?
- How do I add facilities to the equipment of my motorhome?
Functions of the website
Notifications and verifications
Contact with Goboony
Contact with Travellers
Editing your advert
- What are house rules?
- Can I change my security deposit for a booking?
- How do I set a minimum number of days that a Traveller can book?
- How do I change the drop-off and pick up times?
- Can I change the rates of booking request?
- How can I add deals to my listing?
Getting a request
- What do I do when I receive a request?
- What happens if I accept a request?
- Do I have to accept a request right away?
- How should I accept a request?
- I want to accept the request but with a different price. How do I do that?
- I want to accept the request if the dates are adjusted. How do I do that?
Rental Agreement and Goform
- What is a Goform?
- What do I have to fill in on the Goform?
- Why do I need to complete a Goform?
- What happens if the Goform is not completely filled in?
- I want to include a few rules when renting out my vehicle. Where do I state these rules?
- Am I able to change the pick-up and drop off time?
Vehicle inspection and preparation
- Download our Motorhome Manual
- How do I prepare my vehicle for departure?
- What do I have to check when handing over my vehicle to the Traveller?
- What do I have to say when the Traveller leaves?
- What documentation do I have to give the Traveller for the booking?
- I have an issue with my vehicle and it might not be fixed before the collection date. What now?
Help and support
- Why can't I log in to the mobile app?
- What should I do if the Traveller has a problem on their trip?
- What should I do if I am unable to resolve an issue with a booking?
- What happens if the Traveller causes a damage to my vehicle during the trip?
- What happens if the vehicle breaks down during the trip?
Damages and additional costs
- What happens if there is damage to my vehicle?
- What is if the Traveller is late?
- The vehicle has not been refuelled
- Can I charge if a rule has been broken?
- How do I enter an additional cost?
- Can I enter an additional cost after the deposit has been released?