If you receive a booking request that you cannot accept, you can decline the request and state your reason for doing so. This is particularly important if your vehicle is being repaired or is already being used during the requested dates. To avoid having to decline future requests, you can block off those dates on your calendar.
If you have already accepted a booking but need to cancel it, you must do so before the Traveller makes the booking final by paying the first instalment. You should inform the Traveller of the reason for cancellation. If you need to cancel after the first payment has been made, there may be a cancellation fee.
