If you find yourself in a dispute with a Traveller over additional costs, the first step is to try to communicate with them and discuss the disagreement. We recommend having as much communication as possible on the Goboony platform, as this ensures that all messages are recorded. It is often the case that amicable communication can result in a satisfactory agreement for both parties.
If direct communication proves unsuccessful, please contact Goboony's support department for assistance in the mediation process. We have experience in resolving disputes between Advertisers and Travellers and will do our best to help you reach a resolution.
