The first thing you'll need to do is cancel your booking in the Goboony dashboard. Then you can start your claim with XCover. To do this, you can use the confirmation email you got upon purchasing Trip Cancellation Cover. You can start your claim with XCover by logging into your XCover account. Once logged in, you can view your documents and start a claim.
If this is your first time logging in to your XCover Account, you first need to find the confirmation email from XCover and click the link