You can cancel a booking yourself on the booking page, however there are cancellation conditions chosen by the Advertiser, that the Traveller has agreed to under the Rental Agreement, and the Goboony Terms and Conditions. These have been visible since the beginning of your booking. You can find their cancellation conditions by going to Trips and then the booking, it is listed on the right side under the booking details.
This is how you cancel a booking:
- Click on Trips
- Click on the booking
- On the right of the page you'll find a Cancel Booking button, select this
- A pop up will appear warning you of cancellation conditions, if you wish to continue you can confirm the cancellation
It is important to first contact the Advertiser or Goboony if you want to move your trip instead, as otherwise the booking is cancelled definitively and the rental fee is sent to the Advertiser.