The moment a fine from a Traveller comes in, the booking has usually already been finalised and their deposit released.
We ask you to pay it within the stipulated period of when the fine arrives. After this you can send a copy of the fine to the Traveller, this can be done by email or by post. If you do not receive a response from the Traveller or the Traveller does not want to pay, contact the Goboony support department.
We ask you to provide proof that you have informed the Traveller and that they have been given approximately 10 days to respond. If you can provide this proof, we will assist you further.