If the vehicle breaks down during the trip and it is no fault of the traveller, you must do the following:
- Contact the breakdown service so that the vehicle can be recovered
- If the trip can no longer go ahead, it is stated in the terms and conditions that the Advertiser must refund the Traveller for the days that the vehicle could not be used
If the vehicle breaks down during the trip and it is the fault of the Traveller, you must do the following:
- Contact the breakdown service so that the vehicle can be recovered
- Put the deposit on hold so that it is not released to the Traveller (you can do this via the booking page)
- Get a report from the garage, providing evidence that the break down was due to the traveller
- Additional costs can then be charged from the deposit