On top of your hire fee, we charge the traveller, or hiring party, a service fee of 19.5%. This is how we earn our income as a business.
Below, we clarify the service costs that we charge the traveller. Our service fees are calculated on the rental fee (excl. deposit) and on the cleaning costs. The service fee is 19.5% of the total hire fee. The traveller pays the service fee on top of your hire fee as part of their total hire price.
The calculation of the service fees at 19.5%, based on a fixed daily rate of £100, is as follows:
£100 / 0.805 = £124.22 - £100 = £24.22
So the service fee is not 19.5% of the daily rate, but the daily rate is 80.5% of the total amount paid by the traveller.
On top of the total hire price, the traveller is charged a fixed booking fee of £35 for bookings up to 4 days in length and £50 for bookings of 5 days or more.